Thank you for shopping at NW Clothing. If you are not entirely satisfied with your purchase, we are here to help.
Our policy lasts 14 calendar days. If 14 calendar days have gone by since you received your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging.
We require your receipt or proof of purchase to complete your return, and ask that you include exchange or refund instructions alongside your details. We do not charge any additional postage should you require an exchange.
Once we receive and inspect your item, we will notify you. If your return is approved, we will process your refund via the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you use a tracking service for your peace of mind.
Please post your return to Fox’s Den, Dunston Business Village, Dunston, Staffordshire, ST18 9AB
If you have any queries, please don’t hesitate to contact us!